Chargeback operations are an area of our specialization. We handle the end to end tracking and resolutions of charge disputes on transactions incurred using credit/debit cards, and manage the entire cycle from copy request to arbitration in line with the universally accepted guidelines specified by MasterCard and Visa Associations.
This involves analysis, interpretation, investigation, follow-up and action of disputed charges based on specified guidelines and timely resolution of credit card and debit card disputes. This helps in arresting potential financial losses to our Client and amicable resolution of the dispute raised by the customer.
MMC is one of the very few BPOs in India with the capability to provide expert chargeback services.