Customer Support is a specialized activity where we provide timely and accurate resolutions and response to customers on our Client’s behalf. Customer Support is our passion, and we take great pride in the fact that we act as a bridge between our Clients and their Customers. The services offered are:
- Customer support across Business segments.
- Cross functional customer complaint handling across e-channels, voice support services and paper mail.
- Investigation assistance and back-end support services to Branches, Call Centers and other support centers.
- Segmentation of customers and ability to provide preferential treatment to premium and sensitive customers
- Investigation support for legal/Regulatory complaints.
All of the above are handled with an end to end tracking, and providing appropriate resolution to customers, again through multiple channels. We handle over 1.5 million customers every year, across various channels and business segments.
MMC’s legacy in Customer Support is well known and our quality standards are unmatched. While handling customer complaints and providing them solutions with passion and empathy is one half of what we do, our difference is in adding value to our Client by providing critical inputs and suggestions to re-engineer our Client’s processes for continual improvement. Given our experience and expertise in this domain, most of these inputs are proactive, rather than reactive, and that’s where our Clients stand to gain the most. Our CSS (Customer Satisfaction Scores) are among the highest in the industry.