Operations are the backbone of any industry and it is more felt when it is not strong. A poor Operations team can undo most of the good work happening at the customer interface channels and our Operations and Transaction Processing team has been a key contributor to the success of our other services.
Our transaction processing team is capable of handling huge volumes efficiently with almost 100% accuracy. Our strong systems, data validation processes and continued focus on adding value to the process through process re-engineering and automation help us process more than 12 million financial transactions annually with unmatched quality standards.
These are some of the operations that we currently perform:
- Back-end processing and account maintenance, including financials and non-financial transactions.
- Application Processing, Credit Policy checks, de-duplication, verification, post verification checks and archival.
- Email Campaign management.
- Dispatch of Welcome Kits, Credit/Debit cards and cheque books, with a comprehensive tracking and follow-up mechanism of Return To Origin (RTO) cases.
- Statements Dispatch/Tracking and redirection.
- Customized designing and letter generation.
- In-executables on Banking and related financial services due to any discrepancy.