As part of our Voice Operations support, we touch almost every aspect in the Banking and Financial Services industry and these include:
• Contact Point Verification and address verification as per KYC norms
• Credit risk mitigations in line with AML principles
• Portfolio actions including selling loans on phone, up-sell and cross-sell
• Value added services
• Customer Acquisition
• Data enrichment activities
• Insurance Sales Support (Health, Life & Credit protection plans)
• Welcome Calling
• Collections Calling and support
• Customer Satisfaction Surveys
• Mystery Shopping
Since technology is a key enabler in providing superior voice support services in the BPO industry, we have invested, developed and implemented a complete Customer Interaction Management (CIM) application which is the bedrock of our entire voice operations. Our expert-trained agents fully leverage this strong platform and we are able to continuously increase efficiencies and provide services at reduced costs to our clients.
We have the capability to setup new operations that scale upto 1000 agents at short notice and can provide cost-effective voice services to potential clients.