VOICE OPERATIONS

We provide several voice centric services to our clients. These include:

• Telephonic contact point verification to mitigate credit risks
• Portfolio actions including selling loans on phone, up-sell and cross-sell
• Value added services
• Customer Acquisition
• Anti-Attrition
• Insurance Sales Support (Health, Life & Credit protection plans)
• Welcome calling
• Collections calling and support
• Customer satisfaction surveys
• Mystery shopping

Technology is a key enabler in providing superior voice support services and we have invested and developed aa complete Customer Interaction Management (CIM) application. Our well trained agents fully leverage this strong platform to deliver the performance expected by our clients.

We have the capability to setup new operations that scale upto 1000 agents at short notice and can provide cost-effective voice services to potential clients.